Dog & Cat Vets in Guildford

## Summary Oak Barn Veterinary Centre is a veterinary clinic offering routine and more advanced pet care, including diagnostics, surgery and dental work (per its website). Recent reviews repeatedly mention clear explanations and shared decision-making (for example, a vet “walks you through the process” and offers options where possible), as well as handling nervous or rescue dogs calmly during procedures such as ultrasound. One reviewer also calls out “amazing” facilities and a welcoming front-desk experience. ## Services Based on the clinic website and recent reviews, services referenced include: - Preventive care, wellness exams and vaccinations - Diagnostics, including diagnostic imaging - Ultrasound (specifically mentioned in a recent review) - Surgery - Dental care ## People - **Harry (vet)**: Mentioned as explaining what’s needed and why, in a way owners can understand, and offering options where possible. - **Dr Claire Madgwick (vet)**: Specifically praised for calmly performing an ultrasound on a rescue dog that dislikes being handled, keeping the dog safe and comfortable. - **Reception team / nurses / vets (team experience)**: Multiple reviews mention a supportive, welcoming reception experience and staff being willing to discuss concerns and answer questions. ## Reviews **Google rating: 4.9 stars from 269 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Owners describe staff as professional and empathetic, with a notably welcoming reception team. - Clear communication is a recurring point: taking time to explain processes and answer questions. - Practical handling of anxious or touch-sensitive dogs is specifically highlighted (including during ultrasound). - Facilities are singled out as “amazing” by one reviewer.

## Summary The Guildford Vet describes itself as an **independent, family-run small animal practice** offering **daily bookable appointments, open surgeries, and 24/7 on-site emergency care**. Based on the website and recent reviews, it appears set up for **urgent/overnight cases** as well as **in-practice diagnostics and surgery** (including endoscopy and keyhole surgery). Clinic-specific details owners mention include: - **Same-day urgent access and overnight hospitalisation** for a sick dog, with a rapid diagnosis and continued care overnight. - **Follow-up messages after a visit** to check how a puppy was doing. - **Support during end-of-life care**, including keepsakes such as **paw prints and fur clippings**. - Staff taking time with **nervous/anxious dogs**, with owners saying options were clearly explained and questions answered. ## Services From the clinic’s website and the latest reviews, services and capabilities mentioned include: - **Small animal care** (dogs and cats are explicitly listed) - **Preventative care** - **Emergency care** (the clinic states it provides a **24/7 on-site service**) - **Daily bookable appointments** and **open surgeries** - **In-house surgery and care** - Diagnostic facilities and tests mentioned on the website: - **Digital radiography (X-rays)** - **Ultrasound** - **Endoscopy** - **Laparoscopy (keyhole surgery)** - **In-house blood analysis** - Review-referenced care examples: - Assessment for a puppy who may have **swallowed something** - **Overnight inpatient care** for an unwell dog - **End-of-life care** with memorial keepsakes provided ## People Named team members mentioned in the latest reviews: - **Chris** (vet; role implied by context): described as getting a sick dog seen quickly, diagnosing promptly, and arranging **overnight care**. Another reviewer notes he communicated clearly and answered questions during a difficult end-of-life decision. - **Christian** (role not stated): credited alongside Chris for taking “amazing care” of a dog kept in overnight. - **Trystan** (vet; role implied by context): mentioned for being **knowledgeable and honest**, answering questions and explaining options during end-of-life care. - **Dr. Peter** (vet): thanked for helping “save” a dog, alongside Dr. Chris. ## Reviews **5.0 stars from 148 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Speed and availability for urgent problems:** reviewers describe being seen “straight away” and a dog being kept in **overnight** to stabilise and improve. - **Clear communication and follow-up:** owners mention having **all questions answered**, options explained, and **messages afterwards** to check on progress. - **Handling emotionally difficult visits:** one review highlights end-of-life care that felt calm and respectful, plus keepsakes (**paw prints and fur clippings**). - **Better experience for anxious pets:** owners contrast this clinic with previous practices, saying their nervous/wriggly dogs were treated patiently rather than as an inconvenience.

## Summary Surrey Family Vets is an independently owned, family-run clinic founded by vet owners Natalia and Marcos, and the clinic states it is accepting new clients. Based on the website and recent reviews, it’s set up for both routine care and advanced procedures, with “full on-site diagnostics” and surgical capability including minimally invasive (keyhole) options. Decision-relevant specifics owners mention include: - Clear explanations and time for questions during appointments (Marcos is repeatedly named for this). - Personal follow-up after tests or procedures (owners describe Marcos calling/checking in himself). - Handling higher-complexity cases: one review describes TPLO surgery, and another mentions a “procedure that not many vets offer,” with strong aftercare. - Faster decision-making during acute illness because they have their “own equipment” for quicker results. ## Services Services and capabilities mentioned on the clinic website and in recent reviews include: - Consultations and vaccinations - Parasite prevention - Neutering - Dentistry - Emergency care (listed as an essential service on the website) - Surgical care, including complex procedures - Minimally invasive laparoscopic (keyhole) procedures (listed) - TPLO surgery (mentioned in a recent review) - Ophthalmic care, including complex procedures - Full on-site diagnostics (described on the website; a reviewer also notes faster results due to in-house equipment) - Postoperative care and aftercare (repeatedly emphasised in reviews, including follow-up after procedures) ## People - **Marcos (vet, owner/founder)**: Multiple reviewers say he explains options clearly, takes time to answer questions, and follows up personally after tests or procedures. He’s also credited in reviews with supporting owners through serious cases, including post-op aftercare. - **Natalia (vet, owner/founder)**: Mentioned for helping new clients register and for “customer service and genuine support” from the start. - **Nela (team member; role not stated)**: Named alongside Marcos and Natalia in a review describing a welcoming environment and good care around a TPLO surgery. ## Reviews **5 stars from 44 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly mention **thorough communication**: clear explanations, time for questions, and being kept well informed during scary or urgent situations. - **Follow-up and aftercare** stand out: personal check-ins after tests/procedures and supportive post-op care are specifically described. - **Advanced/less common procedures are referenced**, including TPLO surgery and a “procedure that not many vets offer,” with reports that the operation went well. - **Speed of diagnostics** is mentioned as a practical advantage, with one owner attributing faster results and quicker decisions to the clinic having its **own equipment**.

## Summary Aura Veterinary appears set up for complex referral-level surgery based on client reports of cancer surgery (soft tissue sarcoma) and emergency, life-saving treatment. Ownership/group affiliation isn’t stated in the information provided. Reviews specifically mention a “state of the art” facility and detailed communication during a stressful hospital stay, including support “from the moment we arrived until we could take [the dog] home.” Concrete specifics mentioned by reviewers include: - Soft tissue sarcoma surgery carried out by Prof Nick Bacon. - A dog described as having their life saved “last week.” - Named clinicians (Mathis and Anna) performing an operation and providing updates and guidance through admission and discharge. ## Services Services and capabilities referenced in the available information include: - Soft tissue surgery for cancer, including removal of a soft tissue sarcoma. - Emergency/critical case care implied by a report that the team “saved our dog’s life” during a recent visit. - In-hospital surgical care with admission and discharge (a reviewer describes ongoing care “from the moment we arrived” until their dog could go home). ## People - **Prof Nick Bacon** (role not explicitly stated, but named as the surgeon for a dog’s soft tissue sarcoma): one owner chose the clinic specifically because they believed he was the best option for that condition. - **Mathis** (role not stated): described as guiding the owners throughout the visit, from arrival through taking their dog home, with “outstanding communication.” - **Anna** (role not stated): named as one of the clinicians who operated on a dog, alongside Mathis. ## Reviews **Google rating: 4.8 stars from 281 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Complex surgery experiences are specifically mentioned, including **soft tissue sarcoma surgery** and an **operation credited with saving a dog’s life**. - Owners highlight **clear, frequent communication during admission and treatment**, including being supported through to discharge. - Multiple reviews comment on the **facility being “state of the art”** and the team’s **professionalism and kindness** during a high-stress situation.

## Summary The Cape Veterinary Clinic provides preventative and acute care for small animals (dogs, cats and small mammals). Reviewers repeatedly describe it as an **independent** practice (no corporate group is named in the available information). Based on both the website and recent reviews, the clinic seems set up for ongoing routine care as well as more involved medical work, with a noticeable emphasis on **proactive follow-up**—including owners describing vets calling to check in during recovery. Recent experiences also mention **patient handling of nervous dogs** during consultations, and **practical admin support** such as help with insurance claim forms. ## Services From the clinic website: - **Routine healthcare** (preventative care) - **Diagnostics and treatments** - **Pet Care Plan** (details not provided) - **Pet travel** (details not provided) - **Puppy Preschool** - **End of life care and support** From recent reviews (examples of what owners say was done): - **Ongoing management of illness and recovery support**, including “constant contact with ongoing advice” during a cat’s recovery from a serious, unexplained illness - **Follow-up check-ins** (“proactively calling to check up on him”) - **Support with insurance paperwork**, with reception described as proactive with queries and claim forms - **Consultation approach for anxious pets**, with one owner reporting their nervous dog settled enough by the end to follow the vet out of the room ## People - **Douglas (Doug)**: Mentioned by name across multiple reviews. Owners describe him: - checking in proactively after care (“calling to check up”) - staying in contact with ongoing advice during recovery from illness - taking a patient, empathetic approach with a nervous dog during a consultation - **Reception team / nurses / wider team**: Praised for being welcoming and for handling queries and insurance claim forms efficiently. ## Reviews **Google rating: 4.7 stars from 73 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - **Proactive follow-up and communication:** owners describe vets calling to check progress and staying in contact with advice during recovery. - **Handling nervous pets thoughtfully:** one owner reports a very nervous dog became comfortable enough during the consult to follow the vet out of the room. - **Team-wide support (clinical + front desk):** multiple mentions of both clinical care and reception/admin help, including responsiveness to questions and assistance with insurance forms. - **Positive outcomes in significant illness:** one review describes a senior cat returning to full health after a serious “mystery illness,” credited to the vet-led team’s ongoing management.