Pet Doctors Guildford

Pet Doctors Guildford is a small-animal practice in Guildford and part of the Pet Doctors Veterinary Group within CVS Group. The clinic offers routine and preventive care alongside dentistry, diagnostics, surgery, nurse-led clinics and home visits. It is also accredited as an RCVS General Practice and a Cat Friendly Clinic (Silver).

Services

•General veterinary care: consultations, nurse consultations and six-month health checks, plus routine support for issues such as possible urinary problems.
•Preventive care: vaccinations, parasite control and microchipping.
•Procedures and treatment: neutering, dentistry and surgery, with reviews also mentioning follow-up help after procedures, including repeated cone replacements.
•Diagnostics and monitoring: diagnostic work-ups, including blood pressure checks.
•Routine nursing support: nail clipping and anal sac expression.
•Additional services: home visits, cardiology referrals and pet travel documentation.
•End-of-life care: several owners mention sensitive, personal support during euthanasia and afterwards.
•Out-of-hours/emergencies: during opening hours the clinic provides emergency guidance; when closed overnight or at weekends, clients are directed to a dedicated emergency service that offers free telephone advice and emergency consultations if needed.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Recent feedback on cost is mixed: most reviews focus on care, but one reviewer was unhappy with drug pricing and the repeat-prescription process.

People

No individual vets or nurses are named in public feedback, but reviews regularly praise the team for being friendly, patient, professional and compassionate. Vets and nurses are especially appreciated for support with anxious or difficult pets, practical follow-up after treatment, and sensitive end-of-life care. One long-term client says they have used the practice for most of their dog's 13 years, suggesting good continuity of care.

Reviews

Google rating: 4.4/5 from 186 reviews.

•Many recent reviewers describe the team as friendly, kind, patient and professional.
•Positive comments highlight compassionate support in difficult circumstances, including euthanasia care and thoughtful follow-up afterwards.
•Owners also mention practical help and accessibility, such as quick appointments and repeated support with post-op cone replacements.
•More critical feedback includes complaints about prescription admin, drug prices and communication, alongside a small number of serious clinical concerns.

Note: Showing the 10 most recent Google reviews out of 186 we track in total. Recent reviews may not be representative of overall sentiment.

Michele Torrisi

2 months ago

Kevin Clark

Unfortunately I have had many issues of late meaning that I have now left them -totally interested in profit at the expense of delivering a good customer experience - the hassle I have had recently includes their emails not working, implementing a new system which makes ordering repeat prescriptions for drugs from them time consuming and stressful, multiple failures to follow requests to send prescriptions correctly to online pharmacies , rip off drug prices. However the worst experience was the most tasteless of comments when my partners dog was admitted on a Friday with severe stomach issues - she was discharged as had only been put on fluids, only to go downhill again, be admitted to emergency care on the Saturday when scans were done, and she was sadly put down - when challenged they said they had not wanted to do any scans on Friday to 'save us money' - this was a total and utter fabrication this was totally factually incorrect - they told us at the time that they could not find time to scan the poor dog on the day as they were too busy , meaning she suffered for an extra day, with of course vastly increased bills then due to them - avoid at all costs

joseph willis

3 months ago

Very friendly and professional staff

Sophie Peters

7 months ago

I have no idea why the team felt the need to rip off my cats scab that was healing just fine on its own when i brought her in. I left her in the office to check on a possible UTI and she had a thick scab that was healing, but she came out with a horrible gauge on her shoulder that is open and raw. Otherwise seems very good service and team and was easy to get an appointment….however, I cant understand why they would do this without at very least consulting me first. Very upsetting.

Carolyn Parkes

8 months ago

Amazing care and support, not just for my cats but also for me , at all their branches

Nicky Hack

9 months ago

My dog Mooky … Well, all I can say is thank you all for being so patient with him and me with the mad dashes to replace his cone of shame, the care and understanding of his ‘quirks’ and for all your loveliness and help. Very much appreciated

Magda

1 year ago

Have been going here for most of my dog's 13 years. Never anything but kind, compassionate, knowledgeable and professional. Wonderful team. Very grateful for their work during the Covid-19 pandemic.

Portia C

Very professional and lovely staff that work here. They are kind and patient. Thank you.

Oliver Al-ajam

I don’t know what these so-called doctors are doing! I took my dog to them to treat him, but they gave him overdose of fentanyl! I just wanted to cure my dog, not kill him! What kind of vet is this? I don’t understand! My dog was already sick, and instead of helping, they almost killed him with their stupid mistake! I had to take him to another clinic fast fast. Thank god he is okay now, but these people are useless! I trusted them, and they almost destroyed my dog’s life. I am so angry, I can't explain! Never going back to this place. If you love your pets, don’t waste your time here. They don’t know what they are doing. Zero stars for this clinic!

sarah affi

Faultless, exceptional service from start to finish. We visited Per Doctors under very sad circumstances when our pet was unwell and had to be put to sleep. The vets and nurses went above and beyond to make the experience as personal and empathetic as possible. We even received a personal note in the post in the days afterwards which was so thoughtful. Don’t hesitate to use Pet Doctors.