Aura Veterinary

Aura Veterinary in Guildford appears set up for complex referral-level surgical and hospital care, with owners describing cancer surgery, emergency referrals and overnight monitoring. Reviews also mention a state-of-the-art facility and detailed communication during admission, treatment and discharge. Ownership or group affiliation is not stated.

Services

• •Referral surgery and cancer care: Owners specifically mention soft tissue surgery for cancer, including removal of a soft tissue sarcoma, with Prof Nick Bacon named in connection with this work.
• •Emergency and inpatient care: Reviews describe late-night emergency referral, overnight monitoring, and surgery taking place the following day, alongside support from arrival through discharge.
• •Internal medicine and follow-up care: An internal medicine consultation is also mentioned. Reviews refer to ongoing post-operative communication about healing, results, and medication when minor complications arose.
• •Hospital-based treatment: Client feedback points to in-hospital care for more serious cases, with regular updates during a stressful stay and recovery at home afterwards.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Reviews also raise some concerns about substantial upfront payment requests, including 50% before emergency treatment in one case and £320 before an internal medicine consultation in another, even though the clinical care itself was often viewed more positively than the financial or admin process.

People

• •Prof Nick Bacon — named by owners in relation to soft tissue sarcoma surgery.
• •Mathis — repeatedly praised for communication and support, including keeping owners informed during treatment and making an evening call with cancer results rather than waiting until Monday.
• •Anna — named alongside Mathis by an owner after operating on their dog.

Reviews

Google rating: 4.8/5 from 286 reviews.

• •Owners give strong praise for clinical outcomes in serious cases, including emergency treatment, cancer surgery, and good healing after operations.
• •The clinic and team are often described as professional, caring and kind, with one reviewer calling the facility “state of the art” and another describing it as a fantastic facility.
• •Communication during treatment is a recurring positive theme, especially updates from the clinical team; Mathis is mentioned more than once for thoughtful, reassuring contact.
• •The main negative theme is the front-end admin and payment process: some owners found the first contact cold or transactional, disliked repeated requests for upfront payment, or felt follow-up on a medication issue was slower than expected.