Aura Veterinary

Aura vets were amazing with my dog when he had to go there for a surgery to treat his oesophagus strictures. They were so kind and patient, especially when we had to visit multiple additional times because my dog kept pulling his tubes out. They are experts at what they do and they saved my dog, couldnt ask for more!

Brilliant treatment and fast acting staff

Fantastic facility with lovely, professional, caring staff. Best in class service.

I took my dog here late at night having been referred in an emergency. He was to be cared for and monitored overnight with the likelihood of an operation needing to take place the next day. The first impressions were a bit cold and unsettling. I found it quite shocking being asked for 50% upfront for a great deal of money. My main concern was the welfare of my pet and it does make you take a step back and ask the question “Are they going to care for my pet or do they just want his money?”. But at midnight and your pet is unwell, what are you to do? We’d been in such a rush it was lucky I had a credit card on me, especially as we’d driven from London. From then on then on things got a bit more human and caring. The operation went well. Initially I was shocked at a wound that was difficult to look at, but it healed beautifully. Especially as I did have a previous pet with the same condition whose wound did not look so grievous. But 3 weeks on it looks very well healed, surprisingly so. The contact was mostly good and we were well informed. However we did need some more advice, and consequently medication when a minor complication arose and it took 2 days and 3 phone calls to get a response, resulting in us not getting the medication for 4 days. Saying this, on the other hand we got a call from one of the vets (Mathis) at around 7pm on a Friday that our pet had the all clear for cancer, apparently they were just going to clock off but wanted us to know rather than waiting until Monday which was extremely thoughtful. In summary, I think once you get past the people with their handout which feels like some sort of ransom, the vets care for them very well, the operation went well, we were kept informed, all our questions got answered and the healing process looks very good.

When we first got to Aura with our poorly little baby we were scared and a bit overwhelmed. The initial contact with the night team felt a bit cold to be honest and quite transactional. The best part is that our boy is now back home and healing well. A special thank to the surgeons that operated on him and kept us informed on his progress. Also Mathis was such a star and called us on a Friday evening after hours to let us know our boy was clear of cancer ❤️. Thanks Mathis for lifting a huge weight of our chest 🐶 from our whippet baby and his adoring family

We were referred for an internal medicine consultation for our dog and within 2 days we received 5 phone calls and 6 emails demanding £320 be paid well before the appointment. We were happy to pay a deposit to hold our spot but were told this is not possible. We felt that they were overly interested in the monetary aspect of securing a spot and not concerned about our pet or the fact that it is a lot of money for some people, especially in January. I explained that we had insurance as well and gave them the policy number to show them. Again was told abruptly that this is their policy and that was it. I called another well respected vet hospital in Marlow and they were very friendly and understanding and don’t demand an upfront payment prior to seeing the animal. I’m sure Aura is an excellent vet hospital but their finance dept felt aggressive to us which has caused us to go elsewhere.