Hunters Lodge Veterinary Practice – Vets in Guildford
Clinic Overview
- Recent feedback is mostly positive, with owners describing friendly service and saying the team helped at short notice. - Clinical care is praised in urgent situations, including a review about swift action for acute kidney failure and another about treatment for a cat bite. - Reviews also mention routine care such as check-ups and vaccinations, and practical support with pet travel paperwork including an Export Health Certificate.
Hunters Lodge Veterinary Practice in Guildford offers a broad small-animal service including diagnostics, operations and dentistry, nurse clinics, preventative care, pet travel paperwork, euthanasia and cremation, with out-of-hours emergencies handled by Vets Now. Reviews point to friendly service and prompt help for urgent problems, alongside a minority complaint about staff manner and a missed-appointment fee. Recent feedback also highlights support with routine care and pet export paperwork.
Services
- •Core veterinary care: diagnostics, operations and dentistry, nurse clinics, and preventative healthcare including check-ups and vaccinations.
- •Urgent and unwell pets: recent reviews mention being seen at short notice for a cat bite, and rapid assessment and action for a cat with acute kidney failure.
- •Pet travel paperwork: the practice is mentioned as helping with Export Health Certificates and other paperwork for moving a cat abroad.
- •Additional services: chicken visits, plus euthanasia and cremation.
- •Out-of-hours emergencies: overnight and emergency cover is provided via Vets Now.
Pricing
A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Review comments on cost are mixed: one reviewer described a missed-appointment fee as expensive, saying they were first asked for £44 and ultimately paid £22.
People
- •Dr Stephens (vet): praised in a recent review for identifying acute kidney failure quickly, acting straight away, and putting a plan in place for a new patient with limited history.
- •Wider team: reviews include positive comments about the vets and team being friendly, helpful at short notice, and trusted with ongoing care for multiple cats.
- •Reception/front desk: feedback is mixed, with one reviewer criticising the receptionist and staff manner.
Reviews
Google reviews are 4.6 stars from 79 reviews.
- •Recent feedback is mostly positive, with owners describing friendly service and saying the team helped at short notice.
- •Clinical care is praised in urgent situations, including a review about swift action for acute kidney failure and another about treatment for a cat bite.
- •Reviews also mention routine care such as check-ups and vaccinations, and practical support with pet travel paperwork including an Export Health Certificate.
- •A negative review stands out for complaints about condescending staff, a missed-appointment fee, and an alleged refusal to treat a family member's pet.
