Hunters Lodge Veterinary Practice

- Fast response for urgent issues: seen “at short notice” for a cat bite; another owner describes rapid action on suspected acute kidney failure. - Pet travel support: help completing an Export Health Certificate and paperwork for moving a cat abroad. - Mixed experiences with staff and policies: several reviews mention friendly service, but one review alleges condescending behaviour, a disputed missed appointment fee, and a claim the practice refused to treat a family member’s pet after the reviewer took their business elsewhere.

Services

•Diagnostics
•Operations and dentistry
•Nurse clinics
•Preventative healthcare (includes check-ups and vaccinations mentioned in reviews)
•Pet travel paperwork (including completing an Export Health Certificate for moving a pet abroad, per a reviewer)
•Chickens visits
•Euthanasia and cremation
•Urgent presentations mentioned in reviews: treatment/help for a cat bite; assessment and immediate action for acute kidney failure
•Out-of-hours emergency care: provided via Vets Now (as stated on the clinic website)

Pricing

•A reviewer reports being asked for a missed appointment fee of £44, and says they negotiated it down to £22 (and paid this), noting they had prepaid for the appointment.

People

•Dr Stephens (vet): mentioned in a review as identifying acute kidney failure and “acting straight away,” including creating a plan for a new patient without prior records.
•Reception/front desk (unnamed): one reviewer describes a “badly trained receptionist” and characterises staff as “condescending,” while other recent reviews describe the service as friendly—these accounts conflict.

Reviews

Google rating: 4.6 stars from 78 reviews. “”

•Fast response for urgent issues: seen “at short notice” for a cat bite; another owner describes rapid action on suspected acute kidney failure.
•Pet travel support: help completing an Export Health Certificate and paperwork for moving a cat abroad.
•Mixed experiences with staff and policies: several reviews mention friendly service, but one review alleges condescending behaviour, a disputed missed appointment fee, and a claim the practice refused to treat a family member’s pet after the reviewer took their business elsewhere.

Reviews for Hunters Lodge Veterinary Practice

Note: Showing the 5 most recent Google reviews out of 78 we track in total. Recent reviews may not be representative of overall sentiment.

Nigel Beynon

in the last week

Very good help today, at short notice, for a new patient with a cat bite. Thank you to the team!

Chris d.

Very friendly service

Katherine Nicolson

2 months ago

Update: I’ve been taking my 4 cats here for the past year. I can trust every single vet at this practice to do the right thing for my cats. As a vet student I’m very lucky and critical of my pets healthcare but with this practice I’ve been happy so far :) I brought my cat here today and Dr Stephens identified acute kidney failure and acted straight away. I really respect the fact she didn’t flinch and she came up with a plan for my cat. Some vets may have been overwhelmed by the situation of a new patient coming in with missing history but not this vet. She is a fantastic vet and her team are extraordinary in dealing with a really upsetting and life threatening issue. I dread to imagine what could have happened during the weekend to her if I had not taken her to Hunters Lodge.

Bird Man

Condescending staff. Badly trained receptionist. Exorbitant missed appointment fee. Unprofessional (refused to treat family members pet after I took my own business elsewhere where). I live locally and will travel for better care would suggest you do to. Your pet deserves better....edit the response from the practice is disengenuous..I paid for the appointment in advance,so no revenue was lost, the receptionist asked for £44 and I negotiated £22 which I paid

Cecilia Varni

4 months ago

Excellent service! While I lived in Guildford they took care of my cat's checkup and vaccines. When we left UK they help us with all the paperwork and filled up the Export Health Certificate which we used to move our cat abroad smoothly. They are Official Vet so they can help you with transporting your pet anywhere in the world.