Hunters Lodge Veterinary Practice

- Recent feedback is mostly positive, with owners describing friendly service and saying the team helped at short notice. - Clinical care is praised in urgent situations, including a review about swift action for acute kidney failure and another about treatment for a cat bite. - Reviews also mention routine care such as check-ups and vaccinations, and practical support with pet travel paperwork including an Export Health Certificate.

Hunters Lodge Veterinary Practice in Guildford offers a broad small-animal service including diagnostics, operations and dentistry, nurse clinics, preventative care, pet travel paperwork, euthanasia and cremation, with out-of-hours emergencies handled by Vets Now. Reviews point to friendly service and prompt help for urgent problems, alongside a minority complaint about staff manner and a missed-appointment fee. Recent feedback also highlights support with routine care and pet export paperwork.

Services

•Core veterinary care: diagnostics, operations and dentistry, nurse clinics, and preventative healthcare including check-ups and vaccinations.
•Urgent and unwell pets: recent reviews mention being seen at short notice for a cat bite, and rapid assessment and action for a cat with acute kidney failure.
•Pet travel paperwork: the practice is mentioned as helping with Export Health Certificates and other paperwork for moving a cat abroad.
•Additional services: chicken visits, plus euthanasia and cremation.
•Out-of-hours emergencies: overnight and emergency cover is provided via Vets Now.

Pricing

A very limited amount of published pricing suggests the clinic may sit around average, but this is based on very few comparable services. Review comments on cost are mixed: one reviewer described a missed-appointment fee as expensive, saying they were first asked for £44 and ultimately paid £22.

People

•Dr Stephens (vet): praised in a recent review for identifying acute kidney failure quickly, acting straight away, and putting a plan in place for a new patient with limited history.
•Wider team: reviews include positive comments about the vets and team being friendly, helpful at short notice, and trusted with ongoing care for multiple cats.
•Reception/front desk: feedback is mixed, with one reviewer criticising the receptionist and staff manner.

Reviews

Google reviews are 4.6 stars from 79 reviews.

•Recent feedback is mostly positive, with owners describing friendly service and saying the team helped at short notice.
•Clinical care is praised in urgent situations, including a review about swift action for acute kidney failure and another about treatment for a cat bite.
•Reviews also mention routine care such as check-ups and vaccinations, and practical support with pet travel paperwork including an Export Health Certificate.
•A negative review stands out for complaints about condescending staff, a missed-appointment fee, and an alleged refusal to treat a family member's pet.

Reviews for Hunters Lodge Veterinary Practice

Note: Showing the 6 most recent Google reviews out of 79 we track in total. Recent reviews may not be representative of overall sentiment.

Teresa Male

5 months ago

Nigel Beynon

6 months ago

Very good help today, at short notice, for a new patient with a cat bite. Thank you to the team!

Chris d.

Very friendly service

Katherine Nicolson

8 months ago

Update: I’ve been taking my 4 cats here for the past year. I can trust every single vet at this practice to do the right thing for my cats. As a vet student I’m very lucky and critical of my pets healthcare but with this practice I’ve been happy so far :) I brought my cat here today and Dr Stephens identified acute kidney failure and acted straight away. I really respect the fact she didn’t flinch and she came up with a plan for my cat. Some vets may have been overwhelmed by the situation of a new patient coming in with missing history but not this vet. She is a fantastic vet and her team are extraordinary in dealing with a really upsetting and life threatening issue. I dread to imagine what could have happened during the weekend to her if I had not taken her to Hunters Lodge.

Bird Man

Condescending staff. Badly trained receptionist. Exorbitant missed appointment fee. Unprofessional (refused to treat family members pet after I took my own business elsewhere where). I live locally and will travel for better care would suggest you do to. Your pet deserves better....edit the response from the practice is disengenuous..I paid for the appointment in advance,so no revenue was lost, the receptionist asked for £44 and I negotiated £22 which I paid

Cecilia Varni

10 months ago

Excellent service! While I lived in Guildford they took care of my cat's checkup and vaccines. When we left UK they help us with all the paperwork and filled up the Export Health Certificate which we used to move our cat abroad smoothly. They are Official Vet so they can help you with transporting your pet anywhere in the world.