Surrey Family Vets

Surrey Family Vets is an independently owned, family-run clinic founded by vet owners Natalia and Marcos, and the clinic states it is accepting new clients. Based on the website and recent reviews, it’s set up for both routine care and advanced procedures, with “full on-site diagnostics” and surgical capability including minimally invasive (keyhole) options.

Decision-relevant specifics owners mention include

• •Clear explanations and time for questions during appointments (Marcos is repeatedly named for this).
• •Personal follow-up after tests or procedures (owners describe Marcos calling/checking in himself).
• •Handling higher-complexity cases: one review describes TPLO surgery, and another mentions a “procedure that not many vets offer,” with strong aftercare.
• •Faster decision-making during acute illness because they have their “own equipment” for quicker results.

Services

Services and capabilities mentioned on the clinic website and in recent reviews include

• •Consultations and vaccinations
• •Parasite prevention
• •Neutering
• •Dentistry
• •Emergency care (listed as an essential service on the website)
• •Surgical care, including complex procedures
• •Minimally invasive laparoscopic (keyhole) procedures (listed)
• •TPLO surgery (mentioned in a recent review)
• •Ophthalmic care, including complex procedures
• •Full on-site diagnostics (described on the website; a reviewer also notes faster results due to in-house equipment)
• •Postoperative care and aftercare (repeatedly emphasised in reviews, including follow-up after procedures)

People

• •Marcos (vet, owner/founder): Multiple reviewers say he explains options clearly, takes time to answer questions, and follows up personally after tests or procedures. He’s also credited in reviews with supporting owners through serious cases, including post-op aftercare.
• •Natalia (vet, owner/founder): Mentioned for helping new clients register and for “customer service and genuine support” from the start.
• •Nela (team member; role not stated): Named alongside Marcos and Natalia in a review describing a welcoming environment and good care around a TPLO surgery.

Reviews

5 stars from 44 reviews. - Owners repeatedly mention thorough communication: clear explanations, time for questions, and being kept well informed during scary or urgent situations.

• •Follow-up and aftercare stand out: personal check-ins after tests/procedures and supportive post-op care are specifically described.
• •Advanced/less common procedures are referenced, including TPLO surgery and a “procedure that not many vets offer,” with reports that the operation went well.
• •Speed of diagnostics is mentioned as a practical advantage, with one owner attributing faster results and quicker decisions to the clinic having its own equipment.