Wonderful practise . My cat was very poorly and was taken care of by Hannah . She was wonderful to us both and I can’t thank her enough . Also Kim on the desk got me a fast appointment and was very warm and friendly. Jane also took care of he insurance which made a very stressful situation that much easier Charlie is now recovering and I can’t thank them enough
Jess is such a wonderful and kind vet. Even though Filly hates injections, she still loves seeing people at the surgery which tells you what lovely people they all are at the practice. Couldn't recommend them more highly. Thank you all for everything you do for our pets ❤️
Ive been visiting alders for years with all my previous small animals and now my dog. I can not thank alders enough for all there help and care they’ve shown. Although I have had some minor issues in the past with non permanent locum vets I have raised these issues and alders have been quick to give me advice and reassurance for future visits. They honestly care not only for the pets but there owners too.
Everytime I walk in I’m greeted warmly by the receptionist who are always quick to book my dog in they are so friendly and always looking to help out anytime you may need. They always give attention to my dog which she never turns down. They are quick to pull up a bill so you know exactly how much you have to pay your not left waiting which is handy especially if your a busy person . They always check in and make sure the visit went okay… I notice they always seem to care for your animals which is so lovely and reassuring that your pet is with a whole team of kind and caring people. I don’t like phoning people but I never have an issue with the reception at alders as there always reassuring. They are always so cheery which makes even the most nervous visits better.
I have met many vets over the years with alders but the majority of them have really cared about my dog and small animals. Recently my dogs favourite nurse has left so I was desperate to find a vet just like her as my dog had put so much trust into her previously . when we was in there on Tuesday for a scratch on my dogs eye I had read one lovely review about Jess so I took my dog to see her… Jess was so lovely she really cares for your animal and she always has time to listen she is very patient and very thorough when checking nervous pets. She knows what she’s talking about this put me at ease. After the checks was done to make sure there was no other underlying issues Jess was quick to prescribe medication for my dog and just after one day I have noticed that my dog seems so much brighter. Jess would like to see my dog back in a couple of days for a recheck to make sure everything is going back to how it should be and I’m more than happy to take her back. my dog left the room way calmer then what she did when she first walked in there.
I will always choose alders thank you so much.
If I could give less stars I would.
I contacted the emergency vets phone line, as my rabbit was very unwell. They redirected me to you- alder vets and said that you were aware/ expected me to arrive immediately due to the seriousness of the situation.
We arrived in a matter of minutes, and the women on the desk registered on the computer that we had arrived. We were told to wait at the side and “take a seat” whilst our rabbit was practically on their death bed. We then urged to the lady again that we needed to see someone urgently- she then said “i’ve got two people in that are allergic to rabbits” and she proceeded to laugh. So she then went backstage to find someone- she then came out and took us to a room and told us to wait again. Yet again we urged the seriousness of the situation to her. We waited at least 5-10 minutes in this room, and by this time me and my brother felt the rabbit had died during this waiting time. A lady then came took the rabbit away and in a matter of minutes she came out and told us he had passed away.
I am not blaming the death of the rabbit on you- alder vets. However, if you acted with more urgency as vets are expected to do so then the outcome of the situation may be completely different.
Alder vets should not be offering emergency appointments, if this is how they are acting.
I can’t recommend Alder Vets highly enough. From the moment I walked in, the whole team made such a positive impression. Receptionist Kim and the rest of the front-of-house staff were incredibly kind, welcoming, and helpful, which immediately put me at ease.
A special thank you goes to Jess, the vet, who was absolutely outstanding. She really took the time to listen carefully to all of my concerns, never made me feel rushed, and explained everything clearly and reassuringly. She gave my dog a thorough, full check-up and approached everything with such patience and professionalism — nothing was ever too much trouble.
It’s rare to find a practice where you feel genuinely cared for as both a pet owner and a client, but that’s exactly how I felt here. Thank you to the whole team for your compassion, dedication, and exceptional service. I wouldn’t hesitate to recommend you to anyone looking for a trustworthy and caring veterinary practice.
The team were so friendly and attentive to my sweet little cat. They’re all so knowledgeable and professional and made me feel very welcome. I’d happily recommend!!
It's been two years - Jan 2024 - since I last went there, yet my last experience there is something I really struggle to forget as it still haunts me. We went here to have our senior cat PTS as it was her time. It started off fine. We were given some time alone to say our goodbyes to her, but this wasn't just 5-10 minutes. They left us for nearly an hour. They had forgotten we were there. It got to the point where she had a seizure, and was going to take herself out. I had to demand reception to get someone in. She was my childhood cat, with me from the age of 6 to 22, yet her final moments were agony. Plus the £130(?) for the pleasure of a horrible goodbye. We haven't been back since and now only go to Hunters Lodge.
Really happy with these guys, educational and friendly, cat and dog bith registered here. Had Alexander today and she was so informative!! Really knows her job and seems super passionate!! Was a great customers/patients experience. 10/10 to all.
I’ve been using Alder vets for over 20yrs now.
Always been good with all my animals.
Compassionate when it’s time to say goodbye to a pet.
The only niggle I’d say is that one kitten I got had FIP, the vets steered me away from treating him, he was euthanised. I was then offered another kitten from same breeder… turned out she also had FIP.
The vets didn’t seem to want to help me treat her. I went elsewhere and got treatment for 1/3rd of the price. A year later she is alive and well, clear of FIP. I now wish I’d done research with the first kitten and saved him.
I do feel vets need to offer cheaper ways to treat FIP, rather than just suggesting putting to sleep. I am told this is common all over the country.
Other than this they are very good. Prices aren’t too bad. Monthly payment plans are very good and recommended.
