Greyfriars Rehabilitation Referrals Ltd

- Recent feedback is mostly very positive about the team being friendly, skilled and welcoming, with several owners saying their dogs enjoy attending sessions. - Hydrotherapy and rehabilitation are described as beneficial for mobility, comfort and confidence; one owner said regular sessions helped give their dog a better quality of life in his final year. - Personalised care is a recurring theme, including adapting treatment to the dog, supporting owners with home exercises, and offering physiotherapy and laser treatment on the same site.

Greyfriars Rehabilitation Referrals Ltd in Guildford focuses on canine rehabilitation, hydrotherapy and physiotherapy. Website-listed facilities include a heated 5m x 10m pool with swim jets and rehabilitation platforms, a water treadmill, consultation and treatment rooms, and indoor and outdoor rehabilitation areas. Recent reviews remain largely very positive, especially for personalised care, hydrotherapy support and the friendliness of the team.

Services

•Rehabilitation and referral care: Veterinary rehabilitation and hydrotherapy referrals, with the practice established in 2001. Facilities listed include veterinary and physiotherapy consultation and treatment rooms, plus indoor and outdoor rehabilitation areas.
•Hydrotherapy: A 5m x 10m heated swimming pool with swim jets and resting or rehabilitation platforms, alongside a water treadmill. Reviews mention regular swimming sessions, sometimes weekly or twice weekly, and describe sessions being adapted to what an individual dog would accept.
•Physiotherapy and pain support: Physiotherapy is offered, including exercises tailored to fit a dog’s routine and ability. Pain management is also listed, and one detailed review describes the team working closely with the dog’s usual vet to help get medication right.
•Other therapies: Laser therapy and ultrasound treatments are listed, and recent feedback also mentions laser treatment being available on site.

Pricing

No published pricing information is currently available for this clinic.

People

•Suzanna: Praised for a very thorough assessment, working with a dog’s vet on medication, and offering support during a pet’s final days.
•Kate: Mentioned for physiotherapy help, practical home exercises, and thoughtful advice on walks and day-to-day activity.
•Kirsten, Becca and Leanne: Named as part of the hydrotherapy team and praised for patience, encouragement and adapting sessions to suit the dog.
•Tanya: Mentioned positively for making booking easy and stress-free.

Reviews

Greyfriars has 4.9 stars from 100 Google reviews.

•Recent feedback is mostly very positive about the team being friendly, skilled and welcoming, with several owners saying their dogs enjoy attending sessions.
•Hydrotherapy and rehabilitation are described as beneficial for mobility, comfort and confidence; one owner said regular sessions helped give their dog a better quality of life in his final year.
•Personalised care is a recurring theme, including adapting treatment to the dog, supporting owners with home exercises, and offering physiotherapy and laser treatment on the same site.
•There is also a recent negative review that criticises pricing and a recommendation around treadmill work versus pool sessions, but this sits alongside otherwise strongly positive recent feedback.

Reviews for Greyfriars Rehabilitation Referrals Ltd

Note: Showing the 7 most recent Google reviews out of 100 we track in total. Recent reviews may not be representative of overall sentiment.

jon stevenson

2 months ago

Good canine hydrotherapy centre, friendly & skilled staff. My dog enjoys his sessions

Yasemin Demir

I’m writing this review to raise awareness. I am best placed to review Greyfriars as I was going there with my dogs on and off over a 20 plus year period. Most reviews are from people’s first day experience. Greyfriars used to be one of the best hydrotherapy centres around. It was all about the dog’s welfare until it was sold a few years ago. Now it’s all about maximising profit. My dog had spinal surgery. I was taking my dog to Greyfriars twice a week for treadmill work. After many sessions we weren’t seeing much improvement so I asked if swimming in the pool may benefit my dog. The owner said it’s far too risky for my dog to swim in the pool but she couldn’t tell me exactly what the risk was. I wasn’t convinced so I asked the specialist surgeon that worked on my dog and he explained that there was no risk and he asked me to get Greyfriars to contact him to discuss which they didn’t. The price of the treadmill was £120 compared to £35 for the swimming pool. I took my dog to another hydrotherapy centre where he has been swimming in their pool happily for around 2 years after we stopped using Greyfriars. I understand that Greyfriars is a business but deceiving customers isn’t a good look at all. AVOID!!!

Andrew Hartley

3 months ago

Great service very friendly

J H

4 months ago

The amazing team at Greyfriars gave our dog a far better final year than we ever thought possible. Thanks to their expert care and personalised treatment, he stayed active, comfortable, and happy for much longer than expected. He had hind-leg weakness and, over the course of a year, swam once or twice a week. The care he received was exceptional—kind, skilled, and genuinely life-enhancing. Suzanna did a very thorough assessment early on and worked closely with our vet to get him on the right medication. That made a huge difference, and I was especially grateful for her support in his final days. Kate was a brilliant help with his physiotherapy - she was inventive at introducing exercises into his routine so they were fun and easy to carry out, and had thoughtful advice about how best to manage his walks and daily activity. All the hydrotherapy team were amazing; he often swam with Kirsten, Becca, and Leanne, whose kindness and encouragement made a big difference to him. He had had a bad experience at another local centre and wasn’t keen at first, but their kindness and patience completely changed that. He came to love his sessions, even if he firmly refused the underwater treadmill! Their ability to adapt things to what worked best for him made all the difference. Tanya made booking easy and stress-free, always friendly and efficient. The whole team drew on their extensive experience helping other dogs to give him the best possible care. As he grew older, the support I received from the team at Greyfriars made a huge difference to both him and me. Their practical advice, positivity, and compassion were a constant source of strength. Thank you, Greyfriars!

Lisa Reading

I visited recently for a work experience day. All the staff were extremely friendly and polite. All visitors received a warm welcome and their pets couldn't wait for their hydrotherpy session. Onsite the also have a veterinary physiotherapist and laser treatment so the patients can receive their care all on the same site

Noelle Wilkins

6 months ago

The staff are all so lovely and the hydrotherapy sessions have been so beneficial 👍🏻

Emma Lomas

Wonderful staff and facilities, they really get to know the dogs and owners and are incredibly respectful of all needs (and quirks!). Just superb all round!